Continuing Professional Development

Dealing with Complaints and Difficult Customers
We encounter difficult situations and complaints almost everyday. Dealing with this is part of every job. If not handled well it can affect you, your customers and ultimately your organisation. This online Self-Paced module is for everyone who interacts with customers and wants to learn how to manage this effectively. If handled well; a complaint can turn into an opportunity!

By the end of this module you will have a thorough understanding of why complaints are important, how to interact with a difficult customer carrying out the 5 step process that can help turn a complaint into an opportunity.

*Prices are excluding GST
Non-member price: 36.36
Member price: 18.18