Continuing Professional Development

Manage Quality Customer Service
What makes for exceptional customer service? Strive to be the best. Grow your skills and enhance your career! This online Self-Paced course covers the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation. It applies to individuals who supervise the provision of quality customer service within an organisation’s procedures framework by others. At this level, individuals must exercise considerable discretion and judgement, using a range of problem solving and decision making strategies.

*Prices are excluding GST
Non-member price: 180.00
Member price: 90.00